Refund policy

Return & Refund Policy

1. All Sales Final (Strict No-Refund Policy)
All purchases made on this website are final. We do not offer cash, card, or electronic refunds, nor do we accept returns or exchanges for change of mind, incorrect variant selection, or buyer's remorse once an order has been placed or dispatched.

2. 48-Hour Inspection & Defect Notification Period
Customers are required to thoroughly inspect all packages and products immediately upon delivery.

  • Mandatory Reporting Window: Any claim regarding transit damage, manufacturing defects, missing components, or non-functioning hardware must be formally submitted in writing to our support team within forty-eight (48) hours of the carrier's confirmed delivery timestamp.

  • Deemed Acceptance: If no written notice of damage or defect is received within this 48-hour window, the goods will be deemed fully inspected, accepted in perfect working order, and free of defects. Any claims submitted after 48 hours will be strictly rejected.

3. Claim Requirements & Evidence
To submit a valid claim for a damaged or defective product, you must contact our support email with the following information:

  • Your Order Number and Proof of Purchase.

  • Clear, high-resolution photographs showing the full exterior packaging, shipping label, and the specific damage or defect.

  • An uninterrupted video demonstrating the malfunction or defect (e.g., motor failure, sensor issue, or power defect).

  • A photo showing all original contents, components, and accessories.

Claims submitted without complete photographic and video proof will not be processed.

4. Resolution & Remedy Process

  • Verification: Upon receipt of your claim, our technical team will review the evidence within 2–3 business days to determine whether the issue is a verified manufacturer defect or transit damage.

  • Remedy: If a reported defect or functional fault is inspected, verified, and approved by our technical team in accordance with the Consumer Protection Act (CPA):

    • You are entitled to your choice of a repair, a replacement of the identical item/variant (subject to stock availability), or a full refund back to your original payment method.

    • TechShark will cover the standard courier return and re-dispatch costs for any item confirmed to have a genuine manufacturer defect within the statutory warranty window.

    • This guarantee strictly excludes damage caused by regular wear and tear, electrical power surges/load-shedding spikes, physical impact, water submersion, customer modification, or improper operation contrary to the manufacturer’s instructions.


  • Return of Goods: If we require the physical return of the defective unit for inspection, it must be returned in its complete original condition with all accessories, straps, cables, and packaging. Returned items showing signs of customer misuse, impact damage, or water exposure beyond specified ratings will be returned to the customer at their expense.

5. Non-Covered Situations & Exclusions
Our warranty and replacement coverage strictly excludes:

  • Normal wear and tear over time.

  • Accidental damage, drops, cracks, or physical impact caused after delivery.

  • Damage resulting from misuse, overloading, improper assembly, or failure to follow user instructions.

  • Electrical damage caused by using incorrect charging adapters, power surges, or unauthorized repair attempts.

  • Minor cosmetic packaging imperfections that do not affect the internal functionality of the device.

6. Unauthorized Returns
Items sent back to our premises without prior written authorization and an approved return reference will be refused and discarded or returned to the sender at the sender’s cost.