Shipping policy

Shipping Policy

Total Delivery Timeline
Orders are delivered nationwide within 8 to 11 business days from the date of purchase. Your total delivery window is composed of two phases:

  • Order Processing & Inspection: 4 to 7 business days. Orders are queued, packed, and prepared for dispatch.

  • Courier Transit (Aramex): 2 to 4 business days once collected from our hub for direct door-to-door delivery across South Africa.

Order Tracking
Once your order has been handed over to Aramex, an automated shipping confirmation email containing your official Aramex waybill/tracking number will be sent to your registered email address. Please allow up to 24 hours after dispatch for tracking updates to register on Aramex's online portal.

Delivery Terms & Requirements

  • Physical Addresses Only: Aramex provides direct door-to-door delivery to residential and business physical addresses. We do not deliver to P.O. Boxes.

  • Recipient Availability: Deliveries take place Monday through Friday between 08:00 and 17:00. Please ensure someone is available at your nominated address to receive and sign for the parcel.

  • Address Accuracy: Customers are solely responsible for ensuring that the full physical address, apartment/complex unit number, postal code, and contact phone number provided at checkout are accurate. We are not liable for transit delays or failed deliveries resulting from incomplete or incorrect address submissions.

Transit Delays & Carrier Exclusions
Delivery timelines are good-faith estimates and do not constitute strict contractual delivery guarantees. While parcels consistently arrive within the stated 8 to 11 business day timeframe, we are not responsible for courier delays caused by severe weather, regional hub congestion, public holidays, civil unrest, or circumstances beyond our direct control.

Failed Deliveries & Returned Shipments
If Aramex is unable to complete delivery due to an incorrect address, repeated failed contact attempts, or an absent recipient, the parcel may be returned to our fulfillment facility. Customers will be responsible for the cost of re-dispatching any returned shipment.